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Bonusbet is committed to responsible gambling. This policy establishes the measures we apply to help customers keep gaming within safe levels. Gambling on Bonusbet should be entertainment and not a means of income or debt relief. We provide tools and information to support responsible behaviour and to address signs of potential problem gambling.
Customers may set Personal Limits across the following categories: deposits, losses, wagers, session length, and overall account activity. Limits can be configured or amended at any time from the account settings. A decrease in a limit takes effect immediately. An increase requires a verification step by email and will only apply after the preceding period for that limit has expired to deter impulsive changes. Examples of available limits:
To set or adjust Personal Limits, access the Personal Limits section within your account. If you require further information, contact our support team at [email protected].
Cooling-Off allows a temporary pause of activity for 1 week, 1 month, 3 months, or 6 months. During the Cooling-Off period, deposits are prohibited and you will be excluded from all promotional offers. You may withdraw available funds during this period. The account will automatically reactivate at the end of the Cooling-Off period.
Time-Out provides a shorter, fixed pause: 24 hours, 1 week, or 1 month. While in Time-Out, access to betting products and promotions is suspended for the selected duration.
Reality Check prompts may be configured to display after selected intervals (examples: 10 minutes, 20 minutes, 30 minutes, 1 hour, 2 hours, 4 hours, 8 hours). These prompts are informational and do not restrict play; they assist in self-monitoring of gambling activity.
Self-Exclusion may be requested for defined periods of 6 months, 9 months, or 1 year, up to a maximum of 5 years. During Self-Exclusion, your Bonusbet account is disabled and you will not receive promotional communications. You will be unable to deposit or withdraw funds while the exclusion is active. Reopening a self-excluded account requires contact with our support team after the exclusion period ends and a mandatory 24-hour cooling-off period. Any open bets remain, winnings are paid in accordance with our policy, and funds in the balance may be returned as applicable upon expiry or in line with our terms and conditions.
Bonusbet accepts players who are at least 18 years old. We implement identity and age verification measures and may request documentary evidence. If verification cannot be completed or the applicant does not meet the minimum age, access to the Website will be denied. We advise guardians to help protect minors from access to gaming platforms and to employ appropriate parental controls.
Problem gambling is a condition in which gambling behaviour interferes with a person’s life, finances, or health. Indicators may include persistent preoccupation with gambling, chasing losses, deceit about activity, and neglect of personal responsibilities. If you observe these patterns in yourself or others, Bonusbet provides tools to support responsible engagement and directs individuals to independent professional guidance when appropriate. Support options include self-imposed limits, Self-Exclusion, and contact with external organisations for confidential advice and treatment: GamCare, Gamblers Anonymous, Gambling Therapy.
During periods of restriction, Bonusbet will refrain from sending marketing communications. We protect personal data in accordance with our Privacy Policy and KYC Policy, applying risk-based verification as required. Bonusbet operates under applicable gaming laws and licensing regimes and reserves the right to enforce age and identity checks and to take action against attempts to bypass controls.
If you require assistance with Responsible Gambling tools or believe you may have a gambling problem, please contact our Support Team at [email protected]. You may also seek confidential guidance and support from external organisations: GamCare, Gamblers Anonymous, Gambling Therapy.