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Bonusbet undertakes Know Your Customer (KYC) procedures to verify identity, confirm age eligibility, and comply with anti money laundering (AML) regulations. The KYC process supports secure access to gaming services, processing of payments, and prevention of fraud. Personal data collected under this policy is processed as described in the Privacy Policy and is subject to applicable data protection laws.
You must be at least 18 years old or the age of majority in your jurisdiction, and legally able to gamble. You must be the owner of funds used to fund your Bonusbet account. We may request additional information to confirm age and residence.
KYC verification may be initiated at registration and re-applied when: (a) your deposits or withdrawals reach defined thresholds; (b) transactions appear suspicious; or (c) your account activity triggers periodic reviews. In particular, deposits or withdrawals totaling or exceeding the equivalent of €500 may prompt identity verification requests.
Uploaded documents are reviewed promptly. Where information is incomplete or inconsistent, we will request supplementary information. We may suspend or restrict withdrawals and other account functionalities until verification is complete. If verification cannot be completed within a reasonable timeframe or if information cannot be verified, Bonusbet may suspend or terminate the account or refuse services.
During KYC checks, Bonusbet may place temporary holds on withdrawals or restrict certain transactions to protect the integrity of the platform and comply with regulatory requirements.
Bonusbet does not offer accounts to residents of jurisdictions where online gambling is prohibited or restricted. A non-exhaustive list of restricted jurisdictions may be maintained in our Terms and Conditions, and it is your responsibility to determine whether gambling is legal in your location. If you reside in a restricted jurisdiction, you must not create an account.
Personal data collected under this KYC policy is processed in accordance with Bonusbet’s Privacy Policy. We process data to verify identity, conduct security checks, manage the gaming account, and comply with legal obligations. We may share data with payment processors, identity verification partners, and regulatory authorities as required by law. We use cookies and similar technologies in line with our Privacy Policy; you may manage cookie preferences in your account settings.
We retain personal data for as long as required by law and as necessary to provide services. In regulated jurisdictions, we retain personal data for a minimum period of eight years from the date of last activity or account closure, or as otherwise required by applicable law. You have rights to access, rectify, or erase personal data, restrict processing, object to processing, and withdraw consent, subject to regulatory constraints. To exercise rights, contact our Privacy Team.
We maintain robust security measures to protect data and detect anomalies. We monitor transactions for compliance with AML and anti-fraud requirements, including reporting suspicious activity to the relevant authorities where required. Identity verification and source of funds checks are standard components of our AML program.
For KYC documentation submissions or inquiries, contact Bonusbet Support at [email protected]. For privacy concerns, contact our Data Protection Officer at [email protected]. For general guidance on KYC procedures, please refer to your account’s KYC section in the Help Center.